AG’s office investigating TWR as customers find new provider

Former TWR customers are looking for a new provider.
Former TWR customers are looking for a new provider.

CRAWFORDSVILLE, Ind. (WLFI) – The phones at D&D Trash Services of Crawfordsville have not stopped ringing for two weeks. That’s when Tippecanoe Waste Removal announced it was closing its doors for good after weeks of not picking up customers’ trash.

President Harvey Caldwell said they already service around 8,000 customers  and every day they add hundreds more.

“We’re still adding them [customers],” Caldwell said. “They probably added 100 to 150 today.”

In about two weeks Caldwell said they’ve added nearly 2,000 new customers.

With two phone lines and a small staff D&D decided to hire extra help.

“We hired like six extra people to come in and help sign these people up and stuff, and then got them all called back, and it’s finally started to slow down,” Caldwell said.

Caldwell said more routes have been added and the family owned business even added a new truck to the fleet.

“We have a smaller truck that runs some and it wasn’t going to be able to go through some of these routes now, so we got a new one coming February 10th,” Caldwell said.

Many TWR customers had more than six weeks of trash piled up at their homes before switching to D&D and Caldwell said for three days drivers worked through the night to pick up trash.

“We’ve come up to some where the pile was as big as the trash truck was, so they’ve just grabbed it and thrown it in,” Caldwell said. “The weight of the trash has been a lot more, but we figured it was better instead of them trying to put the limit out every week and draw it out for months. Just let them pile it out and throw it all in so it’s done and over with.”

Caldwell said while things have settled down for now he expects more people to call in the following weeks and he says crews will be ready.

According to the Attorney General’s office, there have been 318 consumer complaints against Tippecanoe Waste Removal. A spokesperson from the Attorney General’s office said they are currently investigating the complaints and will determine whether or not to take formal legal action.

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