WEST LAFAYETTE, Ind. (WLFI) -In a letter dated January 29 United Healthcare told customers a contract between the insurance provider and IU Health has been terminated. The letter told customers if they continued to get treated at IU Health hospitals they would need to access out-of-network benefits, and urged customers to find a doctor with a contract with United Healthcare.
However, IU Health officials said negotiations with United Healthcare continue, and they will continue to provide an in-network status to patients with United Healthcare. IU Health Public Relations Director Whitney Ertel said the situation was detailed in a letter sent to employers who offer employees United Healthcare. That letter is dated February 4.
As News 18 reported late last year, the contract between the two entities expired on Dec. 31, but a temporary agreement was reached. At the time, IU Health Public Relations Coordinator Sally Winter said the temporary agreement would last until a new deal could be reached.
United Healthcare has set up a toll-free customer care phone number at 866-852-6568 to help patients confirm whether a specific hospital or doctor is in network.