INDIANAPOLIS (WLFI) – Indiana Attorney General Greg Zoeller announced Wednesday that his office will assist consumers who face critically low propane levels and experience supplier issues, especially as temperatures continue to drop.
Zoeller said residents whose propane tank’s supply is at 10 percent or less and have trouble contacting their supplier, or cannot find an alternative supplier, should contact the Attorney General’s Office. He said his office is ready to reach out to suppliers on the customer’s behalf to determine the reason for delayed delivery or failure to respond.
In a press release Zoeller said, “The extreme winter conditions and market forces have created substantial problems for Hoosiers who are trying to keep their families warm, but also for the industry trying to meet the needs of their customers. My office is offering to help customers. It is our hope these efforts will help ensure Hoosiers have the fuel they need to heat their homes during this weather emergency.”
Zoeller is also keeping an eye on the propane industry to ensure propane suppliers are treating consumers fairly. He reminds residents that Indiana law allows customers to use another supplier, if there is a weather emergency, or their regular supplier fails or is unable to make a timely delivery.
In the instances where suppliers are unable to work with their customers or competitors to meet an emergency need for propane, the Attorney General’s Office will investigate.
Under the energy emergency declared on Jan. 28, the Attorney General’s Office can investigate consumer claims of price gouging and if violations are found, seek injunctive relief, consumer restitution and civil penalties.
But Zoeller reminds consumers, that his office cannot assist with negotiating the price of propane.
Since Dec. 16, the Attorney General’s Office has received 290 consumer complaints related to the propane shortage.
Those who want to report suspected price gouging can file a complaint with the Indiana Attorney General’s Office by calling 800-382-5516, or by visiting their website.